As the Outstanding Bell Person / Concierge Employee of the Year, Alexa Perez is thriving in her role, delivering outstanding service, managing complex guest needs, and setting a high standard for hospitality. She embodies the true meaning of compassion, attentiveness, and genuine care.

Alexa goes above and beyond to meet guest room preferences and accommodate special requests, enhancing the overall stay. She collaborates closely with housekeeping and engineering departments to ensure smooth room turnovers and proactively identifies potential challenges, such as overbookings or discrepancies, resolving many issues before they impact guests upon arrival.

Additionally, Alexa has become known for her operational excellence and strong leadership, assisting in the training of new team members and sharing her previous expertise in rooms control.

During one guest’s stay, a single father traveling with his two children after the loss of his wife shared that his daughter had written a letter to Santa asking for one hug from her mother. It was a wish no one could fulfill, but Alexa noticed, cared, and took action. She quietly reached out to the father to learn about the child’s interests and prepared thoughtful gifts along with a heartfelt letter from Santa, personally delivering the surprises. The father was moved to tears, and for the first time in months, he saw his daughter smile. It wasn’t about the gifts, it was about making a grieving family feel seen, loved, and supported during the most painful season of their lives.

Alexa didn’t just provide service, she provided comfort, created healing, and delivered the kind of hospitality that reminds us why this industry is so special.

Throughout her tenure at the property, Alexa has been recognized multiple times as Team Member of the Month, a testament to her extraordinary commitment to excellence. By consistently delivering exceptional service, both to guests and fellow team members, she has set herself apart as a true hospitality professional.