Kat Maldonado, this year’s recipient of the Outstanding Back-Office Employee of the Year, brings heart, consistency, and genuine care to every interaction, making a meaningful difference behind the scenes every day.

In her role, Kat has demonstrated exceptional growth and professionalism, quickly expanding her expertise into more complex areas. Her knowledge, attention to detail, and problem-solving skills have helped streamline processes, improve compliance, and provide critical support to both leaders and associates across the property.

Associates now seek Kat out not only for guidance, but also for the comfort and trust she brings during uncertain or challenging moments. She consistently makes others feel valued and supported, often remembering personal milestones, staying connected during major life events, and guiding team members through change with compassion and care.

Beyond her core responsibilities, Kat has been the driving force behind some of the most meaningful associate experiences on property. For Veterans Day, she led the planning of a luncheon honoring veteran associates and leaders, creating an environment where they felt truly seen and appreciated.

She also played a key role in Global Unity Day, curating a vibrant celebration of the diverse cultures represented across the hotel team. Through cultural showcases, thoughtfully curated menus, and opportunities for associates to share traditions and stories, Kat helped strengthen connections and foster a deeper sense of belonging.

While Kat manages team member benefits with precision and care, her true impact shines through the culture she helps build—ensuring every associate feels valued not just as an employee, but as a person.