Kathy Alexis, this year’s recipient of the Outstanding Recreational Employee of the Year, is known for her exceptional attention to detail and the countless glowing reviews she receives from guests, who consistently praise her for her thoughtfulness and ability to turn ordinary moments into unforgettable memories.

Kathy is also recognized for her professionalism and the warmth and genuine hospitality she brings to every guest interaction. Her presence creates an atmosphere where guests feel welcomed, valued, and truly cared for.

Whether arranging special touches for a guest’s celebration, anticipating unique requests, or mentoring colleagues with patience and kindness, Kathy is always the first person called upon when excellence and care are required. Her reliability, kindness, and unwavering work ethic earn the respect and admiration of both guests and coworkers alike.

In one memorable example, a couple arrived to celebrate their wedding anniversary but did not have a card to mark the occasion. Without being asked, Kathy took it upon herself to ensure the guests felt celebrated in a truly personal way. She delivered a heartfelt message to the guest’s wife, arranged flowers to be placed in their locker, coordinated with the team to include personal anniversary notes, and even provided a complimentary spa gift card for the couple.

Kathy also followed up afterward to ensure the couple felt valued and appreciated throughout their stay. What could have been a simple, quiet moment was transformed into an unforgettable experience through her creativity, attention to detail, and genuine care.

Kathy’s flexibility, kindness, and commitment to making every guest feel special reflect the very highest level of hospitality.