As the Engineering Employee of the Year, John Martinez is a hospitality professional whose dedication, adaptability, and heart for service have made an extraordinary impact on his property. He represents the very best of engineering; someone who not only keeps operations running smoothly, but who consistently steps forward with compassion and urgency when guests and colleagues need support most. His professional and personal journey is defined by excellence, perseverance, and a constant drive to grow.

Since joining the team, John has become indispensable. Beginning on the PM shift and later promoted to the swing shift, he manages maintenance requests with precision and care, while building strong communication across departments and improving operational efficiency. His calm and methodical approach to every challenge, especially in high-pressure situations, has earned the trust of leadership and peers alike.

Recently, when a group of guests with special needs missed the shuttle and risked missing their flight home, John did not hesitate. He immediately volunteered to drive them in a separate shuttle, ensuring they arrived safely, comfortably, and on time. That level of care is not an exception, it is his standard.

Property leadership has also witnessed John step up time and time again: driving an additional shuttle to accommodate more than 100 unexpected travelers after a canceled flight, assisting guests with battery jumps in the parking lot, and carrying luggage up and down stairs when the elevator was out of service. In every interaction, John sees the person first, not just the task.

What truly sets John apart is the heart behind his actions. He consistently puts guests first, stopping whatever he is doing to ensure their safety, comfort, and peace of mind. His kindness and attentiveness turn moments of stress into reassurance, creating experiences that guests remember long after they leave.